Returns & Exchanges

At The Scent Reserve, we want you to find your perfect signature fragrance. If you are not completely satisfied with your purchase, you may return your product within 30 days of delivery provided it remains in its original, unopened packaging.

1

Initiate Your Request

Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization.

2

Secure Your Shipment

Carefully pack the unopened fragrance in its original box and shipping carton to ensure the glass bottle is protected during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided by our team and attach it securely to the outside of your return package.

4

Receive Your Refund

Once our quality control team inspects the returned item, a full refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing